A reader sent me this email, and I thought it would be a great topic to discuss on Alterations Needed.
As another petite clothing buyer, I usually have to order stuff online since items are not carried in stores. This can be frustrating. I recently made a purchase online from Banana Republic. Unfortunately, the package was stolen after it was delivered when I wasn’t home. BR refused to give me a refund or reship the items because this happened one other time. I was reprimanded that I should have asked for signature required upon delivery. But I can’t predict thieves are going to strike again or someone else in my building likes BR. BR also told me that they don’t insure their shipments because they would “go out of business” if they had to ensure safe delivery and/or reship lost items for everyone. This is one of the main concerns of ordering stuff online, people prefer reliable shipping times and delivery. Now I am out $300.
As petite women, the sizes we need are often in short supply in stores, or only offered online. This means a lot of online shopping, and the dangers that it can bring, such as package theft. I’ve been fortunate in that I’ve never run into an issue like this, but it’s a great topic for discussion, if at the very least to warn other shoppers about the ways we should be protecting ourselves when shopping online.
Have you ever dealt with package theft? Did it get resolved? How?